jorenqia sample bookUpdated October 21, 2026
Comfort Living Notes
FAQ
Twenty answers about lighting, ceramics, glassware, textiles, furniture, organization, assembly, delivery, and returns.
01Comfort Hour
Before arranging your space
Product-specific instructions take priority over general guidance. Contact service@jorenqia.com if you need help with dimensions, materials, care, or intended use.
Are jewelry, flowers, drinks, or stationery included?
No. Jewelry, flowers, beverages, computers, stationery, furniture, and styling props are excluded unless expressly listed as included.
How do I confirm the product size?
Review the listed measurements and measure the intended desk, shelf, wall, table, bedside area, or storage location before ordering.
Will pastel colors look exactly like my screen?
We aim for accurate images, but screens, room lighting, glaze lots, fabric lots, and normal production variation may affect color.
How should jewelry display stands be used?
Place the stand on a stable surface, distribute items evenly, stay within stated capacity, and keep delicate jewelry away from rough edges or moisture.
Is the glass carafe and cup set food-contact suitable?
Use it for beverages only when the product page identifies it for food contact. Wash before first use and follow temperature and cleaning guidance.
Can glass products hold boiling water?
Only if the product page expressly provides a safe temperature range. Avoid sudden temperature change and stop use if chipped or cracked.
Are ceramic mugs dishwasher or microwave safe?
Only when expressly stated on the product page. Follow the care instructions and stop using chipped or cracked ceramics.
Are catchall trays intended for food?
Not unless the product page specifically identifies them as food-contact suitable. Decorative trays should be used only for their stated purpose.
How should ceramic vases and pen holders be handled?
Use on a stable surface, protect furniture from moisture or scratching, avoid impact, and check whether a vase is watertight before filling.
How much weight can the accent side table hold?
Follow the stated load limit, assemble all parts correctly, and use only on a stable, level floor. Do not stand or sit on it.
How should knit throws and tufted pillows be cleaned?
Follow the care label. Remove inserts where instructed, use the recommended wash method, reshape as needed, and dry completely.
How should the magnetic memo board be installed?
Use the stated mounting method and suitable wall hardware, check for concealed wiring or pipes, and keep small magnets away from children and pets.
How should desk mats be cared for?
Wipe with the recommended method, keep away from excessive heat and sharp objects, and allow the mat to lie flat before use.
How should desktop organizer shelves be loaded?
Assemble according to instructions, place on a stable surface, distribute weight evenly, and do not exceed the stated load capacity.
How should ambient and desk lamps be used?
Use the specified voltage or charging method, provide ventilation, keep away from liquids and fabrics, and stop use if the lamp overheats or the cord is damaged.
Can these products be used by children?
Follow age guidance and provide adult supervision. Keep cords, batteries, magnets, glass, ceramics, and small parts away from young children.
Can I change or cancel an order?
Contact us promptly. Changes or cancellation cannot be guaranteed once processing begins.
What if an item arrives damaged?
Send photos of the product, outer carton, shipping label, and internal packaging, and keep all materials until the case is resolved.
Can used mugs, textiles, or assembled furniture be returned?
Used food-contact items, washed textiles, and assembled or installed products are generally not eligible for change-of-mind return unless required by law.
How do I request a return?
Contact service@jorenqia.com within 30 days of recorded delivery and wait for written approval and return instructions.